Terms and Conditions

Welcome to DM Executive By accessing or using our services, including booking requests and online payments, you agree to abide by these Terms and Conditions. If you do not agree, please refrain from using our services.

1. Data Collection and Privacy

1.1. We collect personal information when you request a quotation or make a booking. This data is securely stored on our in-house servers and is not shared with third parties, except for chauffeurs who have limited access during the hire period.
1.2. We do not sell, distribute, or disclose your data unless required by law or with your explicit consent.
1.3. Payment-related information is processed through third-party providers such as Sage Pay, Metro Bank, Stripe, PayPal, and Apple Pay. We do not store or access your financial details.

2. Communications

2.1. We will only send account-related emails, such as booking confirmations, policy updates, and credit notifications.
2.2. We do not send promotional emails unless you explicitly opt in.

3. User Rights

3.1. Under data protection laws, you have the right to: Access, correct, or delete your personal data. Restrict or object to data processing. Transfer your data to another service provider. Withdraw consent for data processing at any time. File a complaint with a supervisory authority if you believe your data rights have been violated.

4. Booking and Payments

4.1. All bookings are subject to availability and confirmation.
4.2. Payments must be completed through the approved payment methods. We are not responsible for any transaction failures or issues with third-party payment providers.

5. Cancellations and Refunds

5.1. Cancellation policies vary based on the type of booking. Please refer to your booking confirmation for specific terms.
5.2. Refunds, if applicable, will be processed according to our refund policy.

6. Liability and Disclaimer

6.1. We are not responsible for any indirect or consequential damages arising from the use of our services.
6.2. While we ensure data security, we cannot guarantee absolute protection against cyber threats.

7. Changes to Terms

7.1. We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.

8. Contact Us

For any inquiries or to exercise your data rights, please contact us at:

Email: booking@dmexecutive.com